Thank you for choosing DMP Car Design, Please read our policies prior to making the purchase, our policy is strict but fair.
If you have any questions either before or after you have purchased the item, please do not hesitate to contact our customer service support team. We usually reply to emails within 24 business hours.Please call or whatsapp us at +601110956055 (Sales) +60175521201 (Technical Support).
Warranty will be void if the unit is to be rooted or modified in anyway. DMP Car Design is not responsible for any applications/apps that do not come originally with the unit that may cause any sort of damage to the unit. Any firmware updates or software/hardware/firmware modifications or tampering with the screws on the unit or that hold the unit together will void the warranty of the unit, unless directed and provided by DMP Car Design directly.
Warranty & technical support is not transferable, only applicable to the original purchaser. Original warranty for head units, navigation screens, headrest screens is 1 year from the date of purchase.
RETURN /REFUND POLICY:
Standard return policy is within 35 days form day the tracking number is issued, restocking fees may apply as per “MISTAKE OR WRONG UNIT PURCHASE/ORDER” subsection. Once you receive your goods, please inspect them for any damage during transit, and report that said damage within 24hrs via e-mail to [email protected] If all is well please leave feedback, so we are aware that you have received your goods. Please note that if there are any problems, contact us first via e-mail giving full details of any problem along with your order number
MISTAKE OR WRONG UNIT PURCHASE/ORDER:
Any purchase of a wrong unit, configuration or as a result of buyers mistake is a sole responsibility of the buyer. Buyer has 15 days from receiving the tracking number to contact DMP Car Design about the order. Mistake or Wrong orders are subject to 20% Restocking Fee. Returns/Exchange may only be accepted if the item/unit is still in original packaging, original condition, and has not been tampered or attempted to be installed, with ALL contents of the box are still sealed and in original condition as it was shipped to the buyer. All return shipping costs are a responsibility of the buyer. DMP Car Design is not responsible for any costs/damages during return shipping.
In the case of a customer's wrong order, and requests for parts replacement , buyer needs to bear the price of the parts and shipping cost.
If DMP CAR DESIGN sent wrong parts/product, we will responsible to send you back the correct parts/product and we bear the shipping cost.
Any item returned without authorization will be refused. Please pack merchandise in its original packaging and include all original contents and factory packed accessories along with a picture of the unit before packing as well as of the package it self. All defective products must be approved by our support team before we can process your exchange. Once it is verified/approved of what you claimed was accurate, we will gladly process your replacement order.
In the case that the Buyer finds that the product has a problem and refuses the assistance of the technical support team (not provide any proved of the problem) and resolutely returns the goods, Buyers are responsible for a 25% restocking fee plus any return shipping costs.
Any item that has physical damage WILL NOT be covered under warranty and cannot be returned for exchange or refund. Any item returned without authorization will be refused. Physically damaged units could be repaired at by DMP Car Design for a fee which is to be determined upon contacting customer service and explaining and providing pictures of all the damage to the agent, all possible details must be presented in order for the agent to assess the damage/situation in order to provide you a quote for the repairs. The cost to ship the unit to DMP Car Design is sole responsibility of the buyer/sender. Shipping instructions will be provided with Repair Merchandise Authorization issue, if shipping instructions are not followed as per instructions the shipment will be refused. Physical damage includes but not limited to damage caused by heat, fire, cold, moisture, hitting, squeezing, bending, damaged cables, plugs and pins, damage during installing or removing the unit, tampering with seals, removing/tampering with screws, opening/inspecting the insides of the unit.
ITEM DAMAGE DURING SHIPPING:
While most shipments go smoothly, accidents do happend and some items may be lost or damaged during shipment. Buyers should open package immediately when item arrives, take pictures of the product if there is any damage, and contact us right away. Should there be any problem, we will then file a package lost or damage claim and process another shipment to replace or exchange of the lost or broken unit. This process will usually take approximately 5-7 days.
Buyers are responsible for a 20% Restocking fee plus any return shipping costs due to change of mind, wrong order placed or placing an order by mistake. All return items must be in its original packaging, unopened, unused, and with no signs of being installed or mounted, cuts or scratches. Shipping and Handling are not refundable. Any return item with missing or damaged original contents, products with false claims of damage or working condition, or products that are not properly packaged are subject to up to 30% restocking fee. Excessive wear and tear or damaged packaging may increase these restocking fees.
CUSTOMS TAX AND FEES:
The price on our website does not include customs tax and duties and any other government fees uncured as a result of the purchase. Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer`s responsibility. If you do not agree to these terms and conditions, please do not purchase to avoid problems. The custom duties and taxes are charged by your government/customs.
Kindly take note, If the package is returned to us due to the failure of customs clearance, all return costs will be borne by the customer.
We will provide international return shipping, Tariff and Import service provider fee when we receive the returned goods, and we will directly deduct the same fee from the goods ordered by the customer (Not included the shipping fee and the transaction fee).
For any product reissue, all return fees must be paid in full, otherwise the next step will not be arranged.